Frequently Asked Questions

Everything you need to know about Diiko Marketing, Renting, and Staffing.

Diiko Marketing
Do I have to pay for the ad spend separately?

Yes. You pay your ad budget directly to Google or Meta. Diiko charges for managing the campaigns, not for the ad spend itself.

How fast do you respond to missed calls?

In under 60 seconds, in English and Spanish.

How do you measure whether it is working?

With real results, not vanity metrics. We show you exactly how many leads turned into booked jobs, so you know your actual return.

Is there a long-term contract?

No. It runs month to month, with no rigid contracts.

Do you support Spanish-speaking customers?

Yes, the entire system (calls, messages, assistant) is bilingual.

Do you request Google reviews for me?

Yes, review requests are automatic. You do not have to remember to ask for them.

What happens with customers who stopped buying from me a while ago?

We run a specific re-engagement strategy to bring your inactive customers back.

Do you also handle branding, or just digital marketing?

Yes, we handle branding, rebranding, and even your corporate stationery design.

Can you help if my business does not have a website, or needs one improved?

Yes, we advise on optimizing your website so it converts better.

How long does it take to see results, and how long is onboarding?

It depends on the growth stage you are in and the work your company has already done. Every business starts from a different point, so we adjust the process to your specific situation.

Can I hire just part of the service, or does it have to be the full package?

You can hire just the part you need or the full package. We adapt to what your business requires.

Diiko Renting
How is my property managed remotely?

We employ a proprietary remote management framework that integrates localized operations with global oversight. We coordinate all physical tasks through our vetted network of local partners, while our central operations team manages guest flow, quality control, and platform optimization. This hybrid model allows us to maintain strict international standards regardless of the property's location.

How will I receive my earnings?

We provide a fully automated and transparent payment distribution system. Our financial infrastructure is designed to ensure you receive your revenue share directly from the booking platforms and payment processors, eliminating the need for manual reconciliation or third-party transfers. Your earnings are handled with full security, transparency, and auditability.

Who handles cleaning and maintenance?

We oversee a curated network of local service professionals. Our management team directs all on-site activities to ensure every property adheres to our 'Diiko Quality Standard.' We handle the training, scheduling, and quality assurance oversight, ensuring the property is guest-ready at all times without requiring your daily involvement. That said, if you already have a trusted cleaning or maintenance service, we can integrate it into our system.

How do you handle property incidents or damages?

We operate on a 'prevent, document, and report' protocol. Because we oversee all cleaning and maintenance activities, our team conducts a thorough inspection after every guest checkout. If any incident is detected, we immediately document it with a comprehensive report and photographic evidence. We then share this evidence file with you, providing the necessary documentation and guidance to initiate a claim through the booking platform's protection programs. This ensures you have all the facts and proof ready for a smooth resolution, without you ever having to coordinate the on-site inspection.

What is your policy on contract duration?

We believe our results should be the reason you stay with us, not a rigid contract. We offer total flexibility with a 30-day notice policy. Our focus is on maintaining a high-performing asset for you, month after month.

Why partner with Diiko Solutions rather than managing it myself?

Managing a professional-grade short-term rental requires specialized revenue management tools and dedicated operational bandwidth. By leveraging our proprietary optimization systems, we aim to increase your property's occupancy and daily rates, effectively turning your rental into a passive, hands-off income asset that outperforms individual management.

I already have a system in place. Can you still manage my property?

Absolutely. We specialize in taking over existing operations to elevate their performance. During our onboarding process, we perform a deep-dive audit of your current setup to identify inefficiencies and maximize your revenue potential. Whether we integrate into your existing tools or transition your property to our proprietary management framework, our goal is to streamline your operations and maximize your profitability from day one.

Diiko Staffing
What kind of roles can you fill?

Any role, however specific or technical it is. It is not a fixed catalog.

How long does it take to recruit someone?

About three weeks from when you tell us what you need until the person starts working with you.

Where are the teams based?

Latin America, primarily Colombia, and they are bilingual.

Why is it cheaper than hiring locally?

Because you avoid the cost and complexity of building a team in the US.

Is there a minimum contract?

No, same flexibility principle as the rest of Diiko: no rigid contracts.

Do I manage the person directly, or does Diiko manage them?

The person you hire becomes your direct employee. You direct their work day to day, just like any other member of your team. We take care of finding the right candidate and handling their pay, so you can focus on directing the work.

What happens if the person does not work out or is not a good fit?

We will find you a replacement, no problem. Our goal is for you to have the right professional working with you, so if something is not a fit, we keep adjusting the search until we find the right person.

Ready to grow with Diiko?

Book a free call. We'll show you exactly how we can help.